Notice of Liability and Service Authorization

 The Customer acknowledges a total non-refundable intake fee of $250.00, comprised of a $125.00 Mobile Dispatch Fee (logistics and travel) and a $125.00 Claims Administration/Diagnostic Fee (administrative processing and technical evaluation). This fee is earned upon dispatch and arrival, and covers up to 90 minutes of standard technical troubleshooting to isolate the root cause of a system failure.

• Late Cancellation/No-Show: If the Customer cancels the appointment with less than 24 hours' notice, or if the Customer is a "No-Show" at the agreed-upon location, the full $250.00 Service Fee will be retained by R3 RV Services LLC.
• Complex Situations & Extended Diagnostics: For highly complex, intermittent, or multi-system failures requiring diagnostic time extending beyond the initial 90-minute window, further troubleshooting will be quoted as a secondary flat-rate Advanced Diagnostic block before proceeding.
• Diagnostic Credit: If a standard repair is required following the diagnostic evaluation, $125.00 of this initial fee will be credited directly back toward your final flat-rate labor total upon approval of the repair estimate.
• Parts & Logistics: Parts required for repairs are billed at retail cost plus applicable shipping and handling. Due to the volatile nature of RV parts availability, R3 RV Services is not liable for manufacturer backorders or shipping delays.
• Final Payment: Payment for the initial Service Fee is due upon completion of the diagnostics. For approved repairs, all final balances for flat-rate labor and parts are due and payable in full immediately upon completion of the service.

 R3 RV Services LLC operates on a firm, flat-rate pricing model for all final repairs. Following the initial diagnostic evaluation, we do not bill by the hour for standard repair work, and we do not provide itemized hourly labor breakdowns.

• Managed Care Labor: Repairs involving insurance or warranty claims are subject to a specialized rate of $200.00 per hour to cover additional administrative documentation, digital photography, phone negotiations, and compliance requirements.
• Estimates: For larger repairs, R3 RV Services will provide a digital flat-rate estimate via Jobber. Approval of the estimate (via signature or email/text confirmation) constitutes a binding agreement to the exact labor and parts costs outlined therein.

 The Customer hereby authorizes R3 RV Services LLC to perform diagnostic and repair work on the identified RV unit. This authorization includes the operation of the unit's mechanical and electrical systems (including slides, jacks, appliances, plumbing, and shore power connections) for the purpose of testing, inspection, and evaluation. 

 The Customer acknowledges that RV repair, particularly involving gas lines, high-voltage electrical systems (AC/DC), water pressure, and complex mechanical components, is inherently dangerous.

• Hold Harmless: The Customer agrees to hold R3 RV Services LLC and its technicians harmless from any liability for injury or damage to property (including the RV or surrounding area) resulting from pre-existing conditions, latent defects, or dangers specific to the work site except for damage directly caused by gross negligence of the technician during the repair process.
• Work Area Safety: The Customer is responsible for providing a safe, level, and accessible work environment for the technician. The technician reserves the absolute right to immediately cease work without refund if the site is deemed hazardous.

 The Customer understands and accepts the following limitations regarding warranties:

• Labor Warranty (90 Days): R3 RV Services LLC guarantees its workmanship for 90 days from the date of service, covering only defects in the specific labor performed. This warranty does not cover damage resulting from misuse or normal wear and tear.
• Parts Warranty: All parts installed are covered exclusively by the original manufacturer’s warranty. R3 RV Services LLC provides no separate warranty on parts.
• Customer-Supplied Parts: R3 RV Services LLC will not install customer-supplied parts. If an exception is made, the labor performed on that part is explicitly excluded from the 90-day labor warranty.
• Non-Warranty Diagnostic Fee: Any warranty claim submitted by the Customer that is determined, upon inspection, to fall outside the scope of R3 RV Services LLC’s labor warranty (including, but not limited to, part failure, misuse, or unrelated issues) will result in a $250 diagnostic fee. This fee is due immediately upon the determination of the non-warranty status.
• Safety Audits: The complimentary 360° Roof & Structural Audit is a visual-only inspection. R3 RV Services LLC is not liable for latent defects, hidden structural failures, or water damage not visible at the time of inspection.

  If a warranty/insurance claim is initiated (Manufacturer or Extended):

• Managed Intake Fee: The $250.00 intake fee ($125 Dispatch + $125 Processing) covers the professional documentation and administrative advocacy required to file the claim.
• Managed Care Labor: Authorized repairs are billed at our specialized rate of $200.00/hr.
• Outcome & Responsibility: R3 RV Services LLC cannot guarantee claim approval. The intake fee is non-refundable regardless of the claim outcome. If the deductible is less than the intake fee, the remaining balance covers administrative overhead and is non-refundable.