Terms of Service

Book Mobile Winterization & Save 10% Limited Time: Oct 1 – Dec 15

Standard Service Fee: R3 RV Services LLC requires a $250.00 Non-Refundable Intake Fee for all initial service calls. This fee covers mobile dispatch, logistics, travel, administrative processing, and up to 90 minutes of standard technical evaluation by a certified technician.
Diagnostic Credit: If an approved repair is performed following the evaluation, $125.00 (50%) of this initial fee will be credited directly toward your final flat-rate repair labor total on qualifying repair orders of $500 or more in approved labor.
Extended Diagnostics: Complex, intermittent, or multi-system electrical/mechanical failures requiring time beyond the initial 90-minute window will be quoted as an Advanced Diagnostic block before proceeding.
Cancellations & No-Shows: Appointments canceled with less than 24 hours' notice, or instances where the customer is not available upon technician arrival, will forfeit the $250.00 fee.

Flat-Rate Model: We operate on a transparent, flat-rate pricing model for all standard repair work. You will receive a complete, fixed quote for the total job cost prior to work beginning. We do not bill standard repairs by the hour or provide itemized hourly breakdowns.
Quotes & Authorization: Digital quote approvals via signature, text, or email constitute a binding agreement for the labor and materials outlined.
Payment Schedule: Diagnostic fees are due upon completion of initial testing. For approved repairs, final balances for flat-rate labor and materials are due and payable in full immediately upon job completion before the service vehicle departs. Remote payment arrangements must be secured prior to work commencing.
Parts & Shipping: Parts are billed at retail cost plus applicable shipping and handling. R3 RV Services LLC is not liable for manufacturer backorders, shipping delays, or supply chain interruptions.

R3 Camping Club: Members paying the $199.00 annual membership fee receive exclusive access to our 25% labor savings tier on all flat-rate repair quotes, priority scheduling, and one (1) complimentary Annual Multi-Point RV Inspection.
Specialty Discounts: We proudly offer a 15% discount on repair labor for Military personnel, First Responders, and Seniors (65+).
Discount Policy: Discounts apply exclusively to approved repair labor and cannot be applied to diagnostic fees, troubleshooting, or parts. Specialty discounts cannot be combined or stacked with R3 Camping Club member rates.

Unit Testing Authorization: By authorizing service, the Customer permits R3 RV Services LLC to operate the RV's mechanical and electrical systems (including slides, leveling jacks, appliances, plumbing, generator, and AC/DC power systems) for testing and evaluation purposes.
Safe Work Environment: Customers must provide a safe, level, and accessible work area. Our technicians reserve the right to suspend or decline service without refund if site conditions present an immediate health or safety hazard.
Liability & Hold Harmless: R3 RV Services LLC is not liable for pre-existing structural damage, latent manufacturer defects, or environmental hazards existing prior to repair, except in cases of direct technician negligence.

90-Day Workmanship Warranty: We guarantee our repair labor for 90 days from the date of service against defects in workmanship. This warranty excludes normal wear and tear, misuse, environmental exposure, or pre-existing water damage.
Parts Coverage: Installed parts are covered strictly under the original manufacturer’s warranty. R3 RV Services LLC offers no separate or extended warranty on third-party components.
Customer-Supplied Parts: R3 RV Services LLC does not install customer-supplied parts. In rare cases where an exception is granted in writing, all labor associated with customer-supplied parts is strictly excluded from our 90-day warranty.
Visual Inspections: Multi-Point, Roof, and Structural Audits are visual evaluations only. R3 RV Services LLC is not liable for hidden, non-visible structural decay or underlying water intrusion.

Managed Care Administrative Fee: Insurance and third-party warranty claims require extensive digital photography, technical documentation, phone processing, and claims advocacy. Claims intake requires the standard $250.00 fee. Authorized insurance/warranty labor is processed at $200.00/hr to cover administrative compliance.
Claim Responsibility: R3 RV Services LLC does not guarantee third-party claim approvals. The customer remains fully responsible for any balance, deductible, or non-covered line item not paid by their insurance or warranty provider.

Terms of Service & Service Authorization